Client:
North Star Housing Group
Project:
Corporate Interview Video / Customer Involvement Campaign
Location:
Hopetown Darlington, Stockton-on-Tees, Middlesbrough
Duration:
Single project, 2 shoot days
Industry:
Housing Association / Customer Engagement
Services:
Corporate Video Production, Interview Filming, Motion Graphics, Drone Footage, Photography
About the Project
North Star Housing Group wanted to show their customers that being heard is not just a phrase. The Your Voice initiative gives tenants a direct route into how the business operates, and North Star needed a film that explained what that looks like in practice and encouraged more customers to get involved.
The challenge was making a corporate message feel genuinely human. When the people on screen include a Head of Customer Engagement, Your Voice tenants, and the Chair of the Board, the film has to hold together as a single honest conversation rather than a polished internal announcement. That is what we set out to make.
What We Delivered
Filming across three locations: Hopetown Darlington, North Star Head Office in Stockton-on-Tees, and Middlesbrough Football Stadium
On-camera interviews with the Head of Customer Engagement, Your Voice tenants, and the Chair of the Board
How We Did It
The locations were chosen to reflect the breadth of what North Star does. Hopetown in Darlington and the shared living spaces around Teesside gave us real environments rather than just boardrooms. Middlesbrough Football Stadium brought a recognisable regional anchor. At the Head Office in Stockton we had more control over the setup, so that is where the more structured two-camera lit interviews took place. Outside, we worked with natural light and kept things relaxed, which suited the tenant interviews particularly well.
The brief had a clear goal: show that North Star does not just say it listens, it acts on what it hears. Every interview and every piece of b-roll was there to support that point. The animated graphics were built from scratch using their brand guidelines, visualising the different segments of the Your Voice programme and the groups that feed into it. Custom lower thirds matched the same guidelines so the whole film felt like it came from one place. The result is three minutes that works as a customer recruitment tool and a straightforward demonstration of what the initiative actually is.
Client Testimonial
⭐⭐⭐⭐⭐
“I have worked with Tees Vision Media on several projects for work and cannot recommend their services highly enough. Jamie is very personable, adaptable and makes people feel at ease. His photography, videography and editing are of exceptional quality and he has really brought our refreshed brand guidelines to life. Plus turnaround times are always ahead of the deadline. We look forward to using his services in the future.”
Lily Dobing — North Star Housing
Planning a corporate or customer engagement video?
If your organisation needs to explain something important to the people it serves, and needs them to actually pay attention, a well-made film is usually the most direct way to do it. We work with housing associations, charities, and public sector organisations across Teesside, County Durham, Hartlepool, and the wider North East. Based in Stockton-on-Tees, we handle everything from planning and scripting through to filming, editing, and delivery. Get in touch and we will talk through what you need.
See More of Our Work
